Welcome to Accountable Water Southern Scrutiny Committee

We are an independent body dedicated to serving as the voice of Southern Water's customers. Our mission is to provide transparent and robust oversight, ensuring the highest standards of service, environmental stewardship, and customer fairness.

Scrutiny activity / meetings

Governance

Performance

We believe that every customer has the right to safe, reliable, and sustainable water services. As such, our committee is comprised of dedicated individuals from diverse backgrounds, all united by a common goal: to hold Southern Water to account on your behalf. We scrutinize key areas of their business, including:

Service Delivery

Examining the quality of water supply, network resilience, and response to service interruptions.

Environmental Performance

Monitoring their impact on our local rivers, coastlines, and ecosystems.

Financial Practices

Ensuring that charges are fair and that investments are made in the right places for the benefit of the community.

Customer Engagement

Reviewing how Southern Water listens to and responds to its customers' needs and concerns.

Our work is not about conflict, but about collaboration and accountability. We engage directly with Southern Water, demanding clarity, challenging decisions, and advocating for improvements. Through our findings and recommendations, we aim to drive positive change that benefits both you, the customer, and the environment.

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